【英文标准名称】:Activitiesrelatingtodrinkingwaterandwastewaterservices-Guidelinesfortheassessmentandfortheimprovementoftheservicetousers
【原文标准名称】:饮用水和废水服务设施的相关工作.用户服务的评估和改进指南
【标准号】:ISO24510-2007
【标准状态】:现行
【国别】:国际
【发布日期】:2007-12-01
【实施或试行日期】:2007-12-01
【发布单位】:国际标准化组织(IX-ISO)
【起草单位】:ISO/TC224
【标准类型】:()
【标准水平】:()
【中文主题词】:会计学方法;会计报表;账目;售后服务;评估;消费者满意;废水的排放;饮用水条件;饮用水管线;饮用水质量;饮用水供给;评定;费用;指导手册;发票;通话记账;饮用水;服务设施;污水;价目单;耗水;输水管道;水压;水质;给水
【英文主题词】:Accountingmethod;Accountingstatement;Accounts;After-salesservices;Assessment;Customersatisfaction;Dischargeofsewage;Drinkingwatercondition;Drinkingwaterlines;Drinkingwaterquality;Drinkingwatersupply;Evaluations;Fees;Guidebooks;Invoices;Messageaccounting;Potablewater;Services;Sewage;Tariffs;Waterconsumption;Waterpipelines;Waterpressure;Waterquality;Watersupply
【摘要】:ThisInternationalStandardspecifiestheelementsofdrinkingwaterandwastewaterservicesofrelevanceandinteresttousers.Italsoprovidesguidanceonhowtoidentifyusers’needsandexpectationsandhowtoassesswhethertheyarebeingmet.ThefollowingarewithinthescopeofthisInternationalStandard:-thedefinitionofalanguagecommontothedifferentstakeholders;-thedefinitionofkeyelementsandcharacteristicsoftheservicetousers;-theobjectivesfortheservicewithrespecttousers’needsandexpectations;-guidelinesforsatisfyingusers’needsandexpectations;-servicetousersassessmentcriteria;-introductiontoperformanceindicators;-examplesofperformanceindicators.ThefollowingareoutsidethescopeofthisInternationalStandard:-methodsofdesignandconstructionofdrinkingwaterandwastewatersystems;-theregulatingmanagementstructureandmethodologyofoperationandmanagementofactivitiesrelatingtodrinkingwaterandwastewaterservices,includingcontracting;-topicsrelatingtothesysteminsidebuildings.NOTE1ThisInternationalStandard,ISO24511andISO24512compriseaseriesofstandardsaddressingwaterservices.ItisthereforeadvisabletousethesethreeInternationalStandardsinconjunctionwitheachother.NOTE2ThelistoftermsanddefinitionsinClause2iscommontothisInternationalStandard,ISO24511andISO24512.NOTE3AnnexAcontainsthreetablesofcorrespondencebetweenequivalenttermsinEnglish,FrenchandSpanish.
【中国标准分类号】:Q81
【国际标准分类号】:03_080_30;13_060_20;13_060_30
【页数】:74P.;A4
【正文语种】:英语